Effective Date: 1 January 2024
Trusteep Dry Cleaners (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information when you visit our website trusteep.com or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, postal address.
- Payment Information: Credit/debit card details (processed securely through third-party payment processors).
- Order Information: Details about the garments and services you request.
- Technical Data: IP address, browser type, operating system, referring URLs, pages visited on our site, and access times.
- Cookies and Tracking: We use cookies and similar technologies. See our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders and service requests
- To communicate with you about your orders, enquiries and services
- To send you SMS notifications when your garments are ready
- To improve our website, services and customer experience
- To comply with legal obligations
- To prevent fraud and ensure the security of our systems
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf (e.g., payment processing, SMS notifications).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
8. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@trusteep.com
- Phone: 02 9387 1200
- Address: 142 Bondi Road, Bondi NSW 2026, Australia